UTILITIES

Contact Information

Utilities Administration Building
Martinez II Plant
1720 N FM 1516
Converse, TX 78109

Office Hours: 7:45 am - 3:30pm

Office: (210) 302-4200
Fax: (210) 661-9324

The plants operate 24 hours a day, 7 days a week, and 365 days a year.

For sewer back ups or line locates please call us at (210) 227-1373
Line Maintenance - after hours (210) 287-0397
Operations - 24-Hour emergency (210) 289-4204 or (210) 289-4354

BILLING

For Residential Accounts

How is my sewer bill calculated?

SARA bases residential sewer billing on the average monthly use of water during three complete consecutive billing periods between the months of November thru March of each year.

Since water is mostly used indoors during the cooler months and likely ends up processed at SARA treatment plants through the sewer system; this amount serves as the basis for winter averaging.

Customers who do not have a winter record of water usage will be billed a system average. 

Customers who have established a “Wintertime Monthly Average”, (the arithmetic average of water usage for a single family residential account during three consecutive billing periods, starting with the first billing period after November 14 of each year) the sewer rates are determined by using three consecutive consumptions usage during the winter averaging period (December, January, and February).  Using the consumption history of how many cubic feet of water was used during the months of the winter averaging period to determine an average amount used.  The amount used is multiplied by the variable rate.  (The variable rate is determined by cost to treat and dispose of waste which is applied to every 100 cubic feet).  Then the minimum fixed rate is added.  (The minimum fixed rate is debt repayment on monies borrowed for a major capital improvement such as expanding the wastewater treatment plant).  This rate is in effect beginning July following the winter averaging period and stays in effect until the following July where the new winter averaging is applied.

Average  x  Variable Rate / 100 cubic feet  +  Fixed Rate +  Regulatory Fees

The regulatory assessment fees are for The Texas Commission on Environmental Quality as mandated by Senate Bill No. 2, passed by the Texas Legislature in Special Session effective September 1, 1991

Who can I contact for billing questions?

For billing discrepancies please contact the Water Purveyor

SAWS (210) 704 -SAWS (7297) or service@saws.org

Download the SARA-DISCLOSURE AGREEMENT ON USE AND RETENTION OF MAPPING INFORMATION (Microsoft Word Document)